Yealink Partner PrimeCare for MVC/ZVC Mediumn Room 5 Years Applicable to MVC640/MVC660/MVC840, ZVC640/ZVC840 | PC-VCMR-5Y

Partner PrimeCare for MVC/ZVC Mediumn Room 5 Years Applicable to MVC640/MVC660/MVC840, ZVC640/ZVC840

Yealink Partner PrimeCare Service Guidelines

Certified Service Partner Requirement:
Only Certified Service Partners can rebrand and embed Yealink Partner PrimeCare Service and sell it to end users.
Contact the Yealink Team for details on becoming a Certified Service Partner.
PrimeCare Service Inclusions:
Priority Support with Escalation during business hours
Hardware Advanced Replacement with next business day shipping
Hardware Warranty Service
YMCS-Room-Professional Package
Software Updates
Access to Yealink Online Support Center

Notes:
Hardware Warranty:Yealink MS Video products include a default 2-year hardware warranty.
Customers can enjoy an equivalent hardware warranty service period when PrimeCare Service is active, but the total hardware warranty period cannot exceed 5 years.

PrimeCare Applicability:
PrimeCare for MVC SKU is only applicable to MVC bundles with MCore Pro PC (C3/C4/C5 Kits).
PrimeCare for BYOD Room is applicable to meeting rooms equipped with UVC34/UVC40/S40/UVC84/UVC86/AV-Hub.
Coverage:
PrimeCare only covers products and accessories with a serial number.
Consumables such as cables, batteries, or mounting kits are not included in PrimeCare’s scope of service.

Product Last Updated: 28/04/2025

* Whilst we endevour to have the correct information on our products provided from the supplier/manufacturer errors do occur. If you would like to double check the information, please feel free to contact us and we will be more than happy to confirm information on the item prior to purchase. In the event that product information is incorrect due to information we received from our supplier or manufacturer, we do not take responsibility or be held liable for damage(s) or loss(s). We will work with you and do our best to make the best of a bad situation and work with our supplier(s) and/or manufacturer(s) to supply the correct information for the item purchased etc..