Delivery Information

Shipment processing time

All orders are processed within 1-5 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping charges for your order will be calculated and displayed at checkout. 

Delivery delays can occasionally occur.


Shipment to P.O. boxes or parcel lockers

All I.T. Solutions (QLD) does not ship to PO boxes or parcel lockers and will contact you to provide an alternative delivery address


Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.


Customs, Duties and Taxes

All I.T. Solutions (QLD) is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


Damages

All I.T. Solutions (QLD) is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.


International Shipping Policy

We currently do not ship outside Australia, please contact us via website@allitsolutions.net.au if you wish us to quote shipping to international destinations